Terms of Service

 

1. Purpose and Scope

These terms apply to all users who access, browse, or place orders through this website. They govern the use of website content, services, and transactions made for delivery within Australia.

2. User Responsibilities and Website Use

Users are expected to use the website in a lawful manner and to provide accurate and complete information when placing orders or making enquiries.

We take reasonable steps to ensure the website operates as intended but do not guarantee uninterrupted access. Temporary disruptions may occur due to maintenance, technical issues, or factors outside our control.

3. Product Information, Availability, and Pricing

Product descriptions, images, and specifications are provided for general reference and are presented as accurately as reasonably possible.

Availability and pricing are subject to change. We reserve the right to correct errors or update information relating to product details, inventory status, or pricing where necessary.

4. Orders and Payment

At checkout, customers may complete payment using the following cards:

• Visa

• Mastercard

• Discover

• JCB

Only the payment methods listed above are supported.

Payments are processed through secure third-party payment systems designed to protect transaction data. We do not store full card numbers or sensitive payment details on our systems.

Appropriate technical measures are used to support secure payment handling during the checkout process.

5. Shipping and Delivery

• All orders include free shipping.

• No minimum purchase amount is required to qualify for free delivery.

• Orders are processed and prepared for shipment within 48 hours after order confirmation.

• Processing time refers to order verification, packaging, and handover to the logistics provider.

• Orders placed before 17:00 on a business day are treated as same-day orders and enter the processing queue accordingly.

• Orders placed after 17:00 on a business day are treated as next business day orders, and processing time begins the following day.

• Orders placed on weekends or public holidays are processed on the next business day.

Business days are Monday to Friday, excluding public holidays.

• Orders are shipped using third-party logistics service providers.

• Once shipped, delivery is typically completed within 7–10 days, subject to reasonable variations caused by location, weather, or carrier conditions.

• If delivery time significantly exceeds the estimated timeframe, customers are encouraged to contact us for assistance, preferably by email. Phone support is available as a secondary option.

For full details, customers should refer to the Shipping Policy available on the website, which forms part of these terms.

6. Order Cancellation

• Orders placed within 48 hours of purchase and not yet shipped may be cancelled upon request.

• Orders that have already been shipped or were placed more than 48 hours ago cannot be cancelled.

Once an order has progressed beyond the initial processing stage or has been handed over to a logistics provider, cancellation may no longer be feasible. In such cases, customers are encouraged to receive the product and follow the applicable return and refund process, where eligible.

• Cancellation requests should be submitted by email as the preferred method.

• Phone requests may be used as a supplementary option during business hours.

To help us process the request efficiently, customers should provide relevant order details, including the order number and supporting payment or order information where applicable.

Further details and conditions are set out in the Order Cancellation Policy, which should be reviewed before submitting a cancellation request.

7. Returns and Refunds

• Return services are available for eligible orders.

• Exchange services are not provided. Furniture products are typically large, costly to transport, and may vary by batch or configuration. Supporting exchanges may increase the risk of damage and operational delays. For these reasons, eligible items may be returned for a refund, and customers may place a new order if required.

• Refunds are issued to the original payment method.

• Customers may apply for a return after receiving the product, subject to the terms outlined below.

• Return requests must be submitted within 30 days of receipt.

• Items must be unused, in good condition, and suitable for resale.

• All original accessories, manuals, and complimentary items must be included.

• Items showing signs of misuse, improper installation, or customer-caused damage may not qualify for a refund.

• Returns may be rejected if the condition of the item materially affects resale.

• Customers must submit a request by email stating the order number and reason for return or refund.

• Order status and eligibility will be reviewed.

• Approved requests will be guided through the return process.

• A return label is typically included in the original package.

• Refunds will be initiated within 3 business days after the returned item is received and inspected.

Timeframes, eligibility criteria, and refund handling are detailed in the Return, Exchange and Refund Policy, which applies alongside these terms.

8. Privacy and Data Protection

Personal information is collected and handled in accordance with applicable privacy and data protection requirements.

Information relating to how personal data is collected, used, and protected is outlined in the Privacy Policy, which operates in conjunction with these terms.

9. Australian Consumer Law

Nothing in these terms limits or excludes rights available under the Australian Consumer Law.

Statutory guarantees and remedies apply to goods and services supplied to consumers in Australia, and these terms are intended to operate consistently with those legal protections.

10. Governing Law and Dispute Resolution

These terms are governed by and construed in accordance with the laws of Australia.

Any disputes arising from the use of this website or related transactions should be addressed in accordance with applicable Australian legal principles.

11. Contact Information

Business Hours: Monday to Friday, 09:00–17:00
Email: premiumsupport@casamyshop.com
Phone: +81 (905) 671 02 00
Address: UNIT 529, 8-28-3 YAGUCHI, OTA-KU, TOKYO 146-0093, JAPAN