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Shipping Policy

 

1. Delivery Area

  • Orders are delivered to residential and commercial addresses within Australia only.

  • We do not ship to destinations outside Australia at this time.

2. Shipping Fees

  • All orders include free shipping.

  • No minimum purchase amount is required to qualify for free delivery.

3. Order Processing Time

  • Orders are processed and prepared for shipment within 48 hours after order confirmation.

  • Processing time refers to order verification, packaging, and handover to the logistics provider.

4. Cut-Off Time and Business Day Rules

  • Orders placed before 17:00 on a business day are treated as same-day orders and enter the processing queue accordingly.

  • Orders placed after 17:00 on a business day are treated as next business day orders, and processing time begins the following day.

  • Orders placed on weekends or public holidays are processed on the next business day.

Business days are Monday to Friday, excluding public holidays.

5. Shipping Method and Estimated Delivery Time

  • Orders are shipped using third-party logistics service providers.

  • Once shipped, delivery is typically completed within 7–10 days, subject to reasonable variations caused by location, weather, or carrier conditions.

  • If delivery time significantly exceeds the estimated timeframe, customers are encouraged to contact us for assistance, preferably by email. Phone support is available as a secondary option.

6. Taxes and Customs Clearance

  • All applicable taxes and duties are included in the product price displayed at checkout.

  • Customs clearance is handled directly by the assigned logistics provider.

  • Customers are not required to pay additional customs, import, or tax-related fees upon delivery.

7. Order Tracking

  • Tracking information will be provided once the order has been shipped.

  • Customers may use the provided tracking details to monitor delivery status in real time.

8. Responsibility and Risk Allocation

  • If a product is damaged or lost during transit, please notify us promptly so that we can coordinate with the logistics provider to resolve the issue.

  • Requests to modify or cancel an order after shipment has been dispatched may not be accommodated.

  • Customers are responsible for ensuring that shipping addresses provided at checkout are accurate and complete. Delays, losses, or additional costs resulting from incorrect or incomplete address information may not be refundable.

9. Contact Information

Business Hours: Monday to Friday, 09:00–17:00
Email: premiumsupport@casamyshop.com
Phone: +81 (905) 671 02 00
Address: UNIT 529, 8-28-3 YAGUCHI, OTA-KU, TOKYO 146-0093, JAPAN