Australian Consumer Law Information

This page is intended to inform customers of their rights under the Australian Consumer Law (ACL). It provides a general overview of statutory protections that apply to goods and services supplied to consumers in Australia and is presented for information purposes in a clear and accessible manner.

1. Application of Australian Consumer Law

The Australian Consumer Law applies to goods and services supplied to consumers in Australia. These legal protections exist regardless of any additional terms, conditions, or arrangements described elsewhere on this website.

The information on this page is provided to help customers understand their rights under applicable Australian law when purchasing furniture and related services.

2. Consumer Guarantees

Under the Australian Consumer Law, consumers are entitled to certain automatic guarantees, including that:

• Goods are of acceptable quality, taking into account their nature, price, and intended use.

• Goods are fit for their disclosed or commonly expected purpose.

• Goods match their description and any information provided at the time of purchase.

• Goods are delivered within a reasonable time when a delivery timeframe is not expressly agreed.

These guarantees apply in addition to any voluntary return or refund arrangements described elsewhere on the website.

3. Remedies for Problems with Goods

If goods fail to meet a consumer guarantee, remedies may be available depending on the nature of the issue.

For a major failure, consumers may be entitled under law to choose a refund or replacement, or to compensation for any reasonably foreseeable loss or damage.

For a non-major failure, the issue may be remedied within a reasonable time, such as through repair, replacement, or refund, in accordance with legal requirements.

Any remedies offered are assessed in line with the Australian Consumer Law and are not intended to provide entitlements beyond those required by law.

4. Relationship to Other Website Terms

The rights provided under the Australian Consumer Law cannot be excluded, restricted, or modified by any other information presented on this website.

Any return, refund, or cancellation arrangements described elsewhere are provided within the framework of Australian consumer protection legislation and are intended to operate consistently with those legal obligations.

5. Exercising Consumer Rights

Customers who believe their statutory rights may apply to a particular order or product are encouraged to contact us so that the matter can be reviewed appropriately.

When making an enquiry, providing relevant order details will assist in assessing the issue efficiently and in accordance with applicable legal requirements.

6. Contact Information

Business Hours: Monday to Friday, 09:00–17:00
Email: premiumsupport@casamyshop.com
Phone: +81 (905) 671 02 00
Address: UNIT 529, 8-28-3 YAGUCHI, OTA-KU, TOKYO 146-0093, JAPAN