Privacy Policy

 

1. Scope of Application

• This page applies to website visitors, registered users, and customers who place orders.

• It covers interactions through the website and related online services, including customer support communications.

• By accessing or using the services, users acknowledge the practices described here.

2. Information Collected

• Personal information provided directly, such as name, contact details, shipping address, and order information.

• Transaction-related information required to process payments and fulfil orders.

• Technical information collected automatically, including IP address, browser type, device information, and usage data.

3. Cookies and Similar Technologies

• Cookies and similar technologies may be used to collect technical and usage information.

• These technologies support website functionality, improve user experience, analyse traffic, and enable essential features.

• Cookies may be managed or disabled through browser settings, subject to applicable consent requirements.

4. Use of Information

• Information is used to process and deliver orders, provide customer support, and manage user interactions.

• Data may be used to comply with legal or regulatory obligations.

• Information may also support internal analysis, service improvement, and fraud prevention where reasonably necessary.

5. Information Sharing

• Personal information may be shared with third parties only where necessary, such as payment processors, logistics providers, and technical service partners.

• Any sharing is limited to what is required for the relevant service purpose and follows data minimisation principles.

• Personal information is not sold or shared for unrelated commercial purposes.

6. Data Storage and Security

• Personal information is stored using reasonable technical and organisational safeguards to reduce the risk of unauthorised access, loss, or misuse.

• Data is retained only for as long as necessary to fulfil its intended purpose or to meet applicable legal requirements.

• Ongoing measures are used to support data integrity and security.

7. Legal Basis for Handling Information

• Personal information is handled based on lawful grounds, including user interactions, performance of a contract, compliance with legal obligations, and reasonable business purposes under Australian law.

• Data handling practices are designed to align with applicable Australian privacy and data protection requirements.

8. User Rights

• Users may request access to personal information held about them.

• Users may request correction or deletion of inaccurate or outdated information.

• Users may request limitations on certain data handling activities, where applicable.

Requests may be submitted using the contact details below and will be handled within a reasonable timeframe.

9. Updates

• This document may be updated from time to time to reflect changes in legal requirements or operational practices.

• Updates apply from the date they are published on the website.

10. Contact Information

Business Hours: Monday to Friday, 09:00–17:00
Email: premiumsupport@casamyshop.com
Phone: +81 (905) 671 02 00
Address: UNIT 529, 8-28-3 YAGUCHI, OTA-KU, TOKYO 146-0093, JAPAN