Order Cancellation Policy

1. Cancellation Eligibility

• Orders placed within 48 hours of purchase and not yet shipped may be cancelled upon request.

• Orders that have already been shipped or were placed more than 48 hours ago cannot be cancelled.

Once an order has progressed beyond the initial processing stage or has been handed over to a logistics provider, cancellation may no longer be feasible. In such cases, customers are encouraged to receive the product and follow the applicable return and refund process, where eligible.

2. How to Request a Cancellation

• Cancellation requests should be submitted by email as the preferred method.

• Phone requests may be used as a supplementary option during business hours.

To help us process the request efficiently, customers should provide relevant order details, including the order number and supporting payment or order information where applicable.

3. Review and Confirmation

• All cancellation requests are reviewed promptly after receipt.

• Order status will be verified to determine whether the request meets the applicable conditions.

• Customers will be informed as soon as a decision has been made.

4. Refund Processing

• Approved cancellations will be refunded to the original payment method.

• Refunds are initiated within 3 business days after confirmation.

• The time required for funds to appear in the customer’s account may vary depending on the bank or payment service provider.

5. Contact Information

Business Hours: Monday to Friday, 09:00–17:00
Email: premiumsupport@casamyshop.com
Phone: +81 (905) 671 02 00
Address: UNIT 529, 8-28-3 YAGUCHI, OTA-KU, TOKYO 146-0093, JAPAN